FAQ

What does your organisation do?

Grant A Smile© aims to give tangible, personalised support to parents, children, relatives, and carers of those fighting a difficult battle. From a free-of-charge home clean to helping with dreams and wishes, we have an amazingly simple mission – to put the smiles back where they belong.

Living in an environment of pain, uncertainty, mental and physical challenge should not define a child – or an adult. We want to be the hand that reaches out to offer a completely non-judgemental support service where it is most needed.

We can be the “right time, right place” organisation to offer the “sunlight through the clouds” moment – when it’s needed most, to the people who need it most. We support Social Services to help families stay together by finding a way to grow their own abilities. We can be hands-on, we can be a listening ear, we can be a couple of hours of cleaning just to get back on top of the mountain again. We understand that sometimes, it’s the little things that give you a chance to breathe once more.

We have recently extended our support on an international basis, seeking out those who need us and making our services available to as many as possible. We are a socially aware organisation that offers a variety of life-enabling services. Running workshops, events and arranging direct support, we help to lift the pressure and worry for those who struggle. We aim to enable our targeted children through the delivery of skills and self-confidence so that they can reclaim their own hopes and dreams – their own future.

Grant A Smile© understand that support is not a “one-off” solution – it needs to be in place for more than a day. Our goal is to build a support mechanism for families, to allow them to define their own needs and create their own skillsets. We want to provide an ongoing level of care to allow children and their families to find their own wings – and their smiles.

Frequently Asked Questions

Which areas (in the UK) do you operate?

South East London, Essex, Kent Hertfordshire and Scotland.

Do you operate in other countries and which are they?

We operate in the UK, Myanmar and Nigeria.

How do I sign up to get your support service?

Simply complete our short referral form and one of the admin staff will get back to you. Here is the form: https://www.grantasmile.org.uk/refer-a-family/ 

Or you can call us directly for a telephone referral. Here is the direct referral line: 0203 609 4538

How long does it take to receive the help?

We have no wait time and you can book our services based on your availability and subject to our availability.

What wishes do you grant?

We grant very special wishes to the children of the parents we support. Here are examples of some of the wishes we grant: https://www.grantasmile.org.uk/wishes/

How do I request for a wish to be granted?

By completing the online child wish application form. Here is the link: https://www.grantasmile.org.uk/wish-application/

Is there any age restriction for requesting a wish?

We can grant wishes for children from 3 to 16 years old

How do I get involved to volunteer?

Our volunteers are also known as Smile Heroes. To volunteer, you simply complete the expression of interest form on our website and one of us will get back to you. Here is the link to the online form: https://www.grantasmile.org.uk/become-a-smile-hero/

Do you have vacancies?

Yes. We are constantly looking for compassionate, dedicated and selfless volunteers to join our mission. We currently have vacancies for the following roles: Cleaners, PR & Marketing, Website Management, Office Admin Support, Fundraising Officer, Grant Officer and Researcher. Simply complete this form to tell us how you would like to support us: https://www.grantasmile.org.uk/become-a-smile-hero/

Do you pay anything to the volunteers?

Yes, we reimburse their transportation fare to and from. They will need to complete an expense form and the payment is made directly to their bank account.

If I donate, what would you use it for?

The smooth running of the organisation, including volunteer expense, paying for the paid cleaners for families we can’t reach. 

Do you publish your income and expenses for your sponsors to see?

All tax papers are published on HMRC website.

Do you offer free commercial cleaning for charitable organisations?

No. We offer free cleaning only to families battling chronic or terminal health conditions.

Do you offer commercial cleaning in other countries?

No. Our mission internationally are best suited to meet the basic economic and social need of the most vulnerable families in that country. Our humanitarian approach and one mission is to Grant Smiles, however, our work varies from country to country. 

When was this organisation set up and or started operating?

September 2017.

How many people do you help daily, on average?

6-8

How do I get a refund for a donation if done by accident?

Simply request a refund by contacting us by email at admin@grantasmile.org.uk

Comments are closed.