General Privacy Policy

General Privacy policy

By accessing and using this website, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please exit from this website.

Non-Personal Information Collected Automatically
Grant-A- Smile is committed to the protection of the privacy of its website visitors. We monitor statistics about our users, traffic patterns, and website performance in order to provide a better experience for website visitors. These statistics do not include any personally identifying information.

Personal Information
In order to respond to your enquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, e-mail address, and telephone number. We may use this information to respond to your requests or to contact you via mail, e-mail or phone to inform you of new products, services or promotions that we offer. If you request a service or submit content to this website we may need to contact you for additional information required to process or fulfil your request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your enquiry or fulfil your requests. This website may use technology that lets us collect certain technical information like your IP address, operating system, your browser type, traffic patterns and the address of any referring websites.

Photographs and Social Media

We may use any photographs you provide, or that we take ourselves, of events/fundraising/volunteer activities in order to promote our service and reach more people, we may post photographs online on our website and across our social media streams.  We may add photographs of our volunteers to our social media streams along with their names to our website and social media streams to promote our charity and show the generous and good work of our volunteers. Please contact us directly if you would like to remove any images we have used or state clearly if you would like to be excluded from our images.

Please note that, although no system of technology is completely infallible, we will endeavoured to take appropriate measures to prevent risks of unauthorised access to or improper use of your personal information.

Accuracy of Collected Data

Grant-A- Smile, on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this website.

Please click here to view our cookies policy.

Grant-A- Smile may change access to this website, or any content, at any time with or without notice.

Donations Refund Policy
As a registered social enterprise we rely on donations to allow us to carry out our work. We do not normally refund donations but will review any request on a case by case basis. Donations will be refunded if there is a legal obligation to do so or an occasion an ex gratia payment may be made. Donations made by Direct Debit are covered by the Direct Debit Guarantee.

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